These terms apply to businesses that sell on Koilemi (“suppliers”). They add to the Terms of Use. By opening a Koilemi store, you agree to them.
1. Joining Koilemi
- You must be a registered business, or an individual trader with valid identification, able to supply building materials lawfully in Nigeria.
- You must provide true verification details, including CAC registration where applicable, tax identification, a valid ID for the owner and a business bank account in the business’s name. We may ask for more documents or visit your premises.
- Your store goes live only after Koilemi approves it. We may refuse, suspend or close a store that gives false information, breaks these terms or receives repeated upheld complaints.
2. Listing materials
- Describe each product accurately: brand, grade, size, thickness, weight, unit of sale, minimum order and certification. Use your own photos, or photos you have the right to use.
- Only list materials you can supply. Keep prices and stock up to date.
- Materials must meet the Nigerian Industrial Standards that apply to them and carry the Standards Organisation of Nigeria (SON) or MANCAP certification where the law requires it. Only mark a product as SON or MANCAP certified if you can show the certificate.
- You must not list counterfeit, stolen, substandard, unsafe, expired or illegal goods. We may remove any listing without notice.
3. Orders and delivery
- Accept or decline each paid order within 48 hours. Decline only if you genuinely cannot fulfil it. Frequent declines may affect your store.
- When you dispatch, add the driver’s name, phone number and vehicle details, and keep the delivery status updated.
- Only mark a delivery as arrived when it has actually reached the buyer’s site. Ask for the buyer’s delivery PIN on arrival. Never pressure a buyer to share it early.
- Deliver the exact quantity and specification ordered. If you cannot, contact the buyer and Koilemi before dispatch.
- Follow our Delivery Policy.
4. Getting paid
- Buyers pay Koilemi. Your payout for each delivery is released after the buyer confirms delivery (or it is confirmed automatically) and the 7-day inspection window passes with no problem reported.
- Your payout is the value of the goods, minus Koilemi’s commission of 7.5% and VAT at 7.5% on that commission. Delivery fees are not part of the commission calculation.
- Payouts go to the bank account you linked in your dashboard. Keep it in the business’s name and up to date.
- If a buyer reports a problem, the payout for that delivery is frozen until Koilemi decides. If a refund is upheld after you were paid, you must repay that amount, and we may deduct it from future payouts.
- You are responsible for your own taxes, including VAT on your sales where you are registered.
5. Disputes
Respond to issue reports within 48 hours with your evidence, such as loading photos, waybills or signed delivery notes. Koilemi decides on replacement, refund or no fault found, based on the evidence from both sides. Our decision on whether escrow funds are released or refunded is final for that order. It does not stop either side from taking legal action between themselves.
6. Promotions
- Flash sales are free. You set a lower price and an end date of up to 60 days. Buyers pay the flash price until the end of that date, and the normal price after.
- Deal of the day is a paid promotion. You pay the daily rate shown in your dashboard for 1 to 30 days. The booking goes live once payment is confirmed. Fees are not refundable once a booking has started, unless Koilemi removes the listing through no fault of yours.
7. Fair dealing
- Do not ask buyers to pay you outside Koilemi for orders that started on Koilemi, or offer discounts for doing so.
- Use buyers’ contact details only to fulfil their orders. Do not add them to marketing lists or share them.
- Do not write reviews of your own products, or offer anything in return for reviews.
8. Ending your store
You can close your store at any time by contacting us. You must still complete or cancel and refund any paid orders. Koilemi may suspend or close a store for breaking these terms. Payouts already earned will still be paid, after any amounts owed to buyers or Koilemi are deducted.
Contact
Supplier support: support@koilemi.com or +2348031610813, or open a ticket from your supplier dashboard.
